40
clinics live on the portal today
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Custom Software
CareLoop Health Portal — Patient Platform
Scheduling, records and telehealth in one accessible portal now serving 40 clinics.
Project Overview
Care that starts with one login
- Client
- CareLoop Health Network
- Industry
- Healthcare
- Country
- Denver, Colorado
- Services
- Custom Software, Healthcare
- Duration
- 24 weeks
The Challenge
Patients lost between three systems
- Booking, records and video visits lived in separate tools with separate logins.
- Older patients and screen-reader users found the existing tools hard to use.
- Front-desk teams fielded the same scheduling calls the portal should have handled.
What We Built
One portal for every visit
We designed and built an accessible patient portal that brings appointments, health records and telehealth together, tested with real patients and clinic staff before the first clinic went live.
- Online scheduling with reminders across all 40 clinics
- Secure records, referrals and messaging in plain language
- Built-in telehealth visits that meet accessibility standards
- Staff training and a staged rollout, clinic by clinic
−28%
missed appointments after reminders
4.6/5
patient satisfaction in follow-up surveys
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